Privacy & Data Protection

Privacy Policy 365cuci – Member Personal Data Protection

At 365cuci, your privacy is more than a promise — it is a commitment we take seriously every day. This document explains how we collect, use, store, and protect your personal information as a member of our platform.

Updated: 1 Jan 2026
Malaysia
SSL 256-bit
Data Encryption
SSL 256-bit
Third-Party Data
Not Sold
User Controls
Full
Current Version
v2.4 (2026)

Why Your Privacy is Safe at 365cuci?

We invest in the latest security infrastructure so every member can play with peace of mind, without worrying about the safety of their data.

High-Level Encryption

All data transmitted between your device and 365cuci servers is protected by 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.

Secure Data Storage

Your personal information is stored on servers protected by multi-layered firewalls, strict access controls, and real-time threat monitoring 24/7.

No Data Sales

365cuci has never and will never sell, rent, or trade your personal data to any third party for marketing purposes without your explicit consent.

Full Control in Your Hands

You have the right to access, correct, or request deletion of your personal data at any time via your account settings or by contacting our support team.

PDPA Legal Compliance

Our privacy policy is designed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are always respected and protected.

Transaction Privacy

Every financial transaction — whether a deposit or withdrawal — is processed through encrypted payment channels and is never shared with unrelated parties.

1

Introduction & Scope of Privacy Policy

Welcome to the 365cuci Privacy Policy page. This document is our official statement on how the platform 365cuci accessible at 365cuci.vin manages the personal information of our members and website visitors.

This Privacy Policy applies to all users who access or register on the 365cuci platform, including new members, existing members, and any individuals browsing our website without registering. By using our platform, you agree to the data collection and usage practices described in this document.

365cuci operates with full integrity. We understand that your trust is our most valuable asset, and we never take lightly our responsibility to protect every member's privacy. This policy is written in plain language so you know exactly what happens with your data.

This Privacy Policy may be updated from time to time. Significant changes will be communicated to members via email or an in-account notice. The latest update date is shown at the top of this document.

2

Types of Information We Collect

In operating the 365cuci platform, we collect various types of information depending on how you interact with it. Below is a detailed breakdown of the data categories we collect:

Data Category Example Information Purpose
Identity Full name, date of birth, IC number, selfie photo Account verification (KYC), legal compliance
Contact Email address, phone number, residential address Communications, transaction notices, customer support
Financial Bank account details, e-wallet account numbers, transaction history Deposit and withdrawal processing, fraud prevention
Technical IP address, device type, web browser, cookie data Account security, suspicious activity detection
Games Betting history, favourite games, session duration User experience improvement, responsible gaming

We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information or religious beliefs unless required by specific legal obligations.

3

How We Collect Information

365cuci collects information through transparent and legitimate channels. The following are the main ways we obtain your data:

  • Account Registration: When you register as a new member, you provide us directly with basic information such as your name, email, phone number, and date of birth.
  • KYC Verification Process: During identity verification, we collect supporting documents such as a copy of your identification card or passport to comply with legal requirements.
  • Financial Transactions: Every time you make a deposit or withdrawal, our system records the transaction details including the amount, payment method, and transaction time.
  • Platform Usage: Usage data such as games played, session duration, and betting records are collected automatically while you use the platform.
  • Cookies and Tracking Technologies: We use session cookies and preference cookies to enhance your experience. You can manage your cookie settings through your web browser.
  • Communications with Us: When you contact customer support via live chat or email, those conversations are stored for quality control and future reference purposes.

We never purchase user data lists from third parties and do not use misleading or unethical data collection practices.

4

How We Use Your Information

Every piece of information we collect is used responsibly for legitimate purposes. Below is a full breakdown of how your data is used on the 365cuci platform:

  • Account Management: Creating and maintaining your account, processing logins, and ensuring the security of your account at all times.
  • Transaction Processing: Processing deposits and withdrawals quickly and securely using the financial information you provide.
  • Legal Compliance: Complying with Malaysia's PDPA requirements, anti-money laundering (AML) procedures, and other identity verification requirements mandated by law.
  • Fraud Prevention: Detecting and preventing suspicious activity, account fraud, and platform abuse using advanced data analytics.
  • Service Improvement: Analyzing usage patterns to improve the interface, platform speed, and overall gaming experience.
  • Marketing Communications: Sending promotional information and exclusive offers via email or SMS — only if you have consented to receive them.
  • Customer Support: Referencing account history and past conversations to provide more efficient and accurate assistance.
  • Responsible Gaming: Monitoring gaming patterns to identify members who may need support regarding their gaming habits.

We do not use your data for any purposes not stated above without first obtaining your consent. You will be notified of any material new use of your data through a clear notice.

5

Data Sharing with Third Parties

365cuci does not sell or rent your personal data. However, in the course of operating the platform, there are limited situations where we share certain information with trusted third parties:

  • Payment Service Providers: Transaction information that must be shared with FPX, e-wallet providers, or banks to process your deposits and withdrawals.
  • Game Providers: Technical details required by game software providers to ensure your gaming session runs smoothly and securely.
  • Identity Verification Services: KYC information shared with certified third-party identity verification service providers.
  • Legal Authorities: Information required by law or valid court orders, including cooperation with Malaysian law enforcement agencies.
  • Analytics Providers: Anonymised and aggregated usage data for platform analytics purposes — no personally identifiable information is shared.

All third parties working with 365cuci are bound by strict data protection agreements. They are only permitted to use shared information for specific, limited purposes.

If you receive a communication claiming to be from 365cuci but asking for sensitive information such as your password or full credit card number, please contact our support team immediately — we never request such information.

6

Data Security & Protection Measures

Data security is our highest priority. 365cuci continuously invests in the latest security technologies and procedures to ensure your information is always protected:

  • 256-bit SSL Encryption: All communications between your browser and our servers are secured by TLS 1.3 protocol with 256-bit encryption.
  • Internal Access Controls: Only authorized personnel may access member data, and every access is logged and monitored.
  • Regular Security Testing: We conduct regular penetration testing and security audits by independent cybersecurity firms.
  • Two-Factor Authentication (2FA): An additional security layer is available on all member accounts to prevent unauthorized access.
  • 24/7 Monitoring: Our automated threat detection system operates around the clock to identify and respond to any suspicious activity.
  • Data Backup: Your data is securely and regularly backed up to multiple protected locations to ensure service continuity.

While no system can guarantee 100% security, we are committed to minimising the risk of data breaches to the lowest level possible. Should any security incident occur that affects your data, we will notify you within the timeframe required by law.

7

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

Right to Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

You may request that we correct any inaccurate or outdated information in our records.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data from our systems.

Right to Withdraw Consent

You may withdraw consent for certain types of processing, such as marketing communications, at any time.

Right to Data Portability

You have the right to receive your data in a machine-readable format for transfer to another platform.

Right to Object

You may object to the processing of your data for direct marketing purposes or certain types of profiling.

To exercise any of the above rights, you may contact our support team via live chat or submit a written request to our official email. We will process your request within 21 working days. Please note that some requests may be subject to identity verification beforehand.

8

Data Retention Period

365cuci retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. General data retention guidelines are as follows:

  • Active Account Data: Stored for the duration of your active account plus 5 years after account closure for legal compliance purposes.
  • Financial Transaction Records: Stored for a minimum of 7 years in accordance with Malaysian financial and tax regulatory requirements.
  • Support Communication Logs: Stored for 3 years for service quality reference and control purposes.
  • Cookie and Session Data: Session cookies are deleted when you close your browser; preference cookies are stored for 12 months or until you delete them.
  • KYC Documents: Stored for the duration of the active account and 5 years after account closure in accordance with AML compliance requirements.

Once the relevant retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you.

There are situations where we may need to retain your data beyond the standard period, for example if there is a related investigation or ongoing legal action.

9

Cookies & Tracking Technologies

365cuci uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

  • Essential Cookies: Required for core platform functions such as secure login, session verification, and account security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information about how you use the platform to help us identify technical issues and improve performance.
  • Preference Cookies: Saving your preferences such as language and display theme so you do not have to reconfigure them every time you log in.
  • Analytics Cookies: Helping us understand overall usage patterns in anonymized format for platform improvement purposes.

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, please refer to your web browser's documentation.

10

Changes to This Privacy Policy

365cuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any changes made will take effect immediately upon being published to our website.

In situations where changes are significant and directly affect how we use or protect your data, we will provide clearer notice through one of the following methods:

  • A clear pop-up or banner on the website the next time you log in.
  • A notification email sent to your registered address at least 14 days before the changes take effect.
  • An in-account notice requiring your acknowledgment before you can continue using the platform.

Your continued use of the 365cuci platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Previous versions of our Privacy Policy are available upon request. Contact our support team if you would like a copy of an earlier version for your reference.

11

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist you.

You may reach us through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of our platform — the fastest way to get an immediate response.
  • Official Email: Send your written enquiry to our privacy team at [email protected] and we will respond within 2 business days.
  • Help Centre: Visit page FAQ us for answers to the most frequently asked questions about privacy and account security.

When contacting us regarding a privacy request, please include your username or registered email address along with a clear description of your request. This will help us process your request more quickly and accurately.

We are committed to resolving every privacy-related inquiry fairly, transparently, and within a reasonable timeframe. Your satisfaction and trust are our top priorities at 365cuci.

Join 365cuci — A Platform That Respects Your Privacy

Over 500,000 Malaysian members have trusted 365cuci as a safe, fair, and transparent online gaming platform. Register today and enjoy peace of mind with top-tier personal data protection.

Bahasa Melayu